Support
Help, answers and a real person on the other end
Search the questions we're asked most, report something that worries you, or send our team a message. We read every single one.
Most answers are already written down
Moderation times, safety guidance, editing a listing, closing your account — the quick answers live in our frequently asked questions.
Get help
Choose the quickest route
Open a support ticket
Signed in? Raise a ticket from your account and track every reply in one thread.
Go to my ticketsReport a safeguarding concern
Worried about someone's welfare, or a listing that doesn't feel right? Tell us straight away.
Safeguarding guidanceNew to Neighbourly?
Read how posting, moderation and offers of help fit together before you get started.
Read the guideFAQs
Frequently asked questions
Still need us?
Fill in the form and it lands with the moderation team. The more detail you give — listing title, town, what happened — the faster we can act.
Response times
Two working days for general questions. Safeguarding reports are triaged the same day.
In an emergency
If someone is at immediate risk, call your local emergency number. We can't respond in real time.
Reporting a listing
Include the request title and the town it was posted in so we can find it quickly.
Prefer email?
Write to support@neighbourly.community and we'll pick it up from the same queue.