Moderator
Every request is read by a human before it goes live. Moderators are those humans — the quiet reason a vulnerable person can post on Neighbourly without worrying who is reading it.
What it asks of you
Time
3–5 hours a week
Where
Entirely from home
Checks needed
ID and a safeguarding chat
Inside the queue
New listings appear in the moderation queue. You check the request is genuine, in the right category, free of personal contact details and not asking for anything unsafe — then approve it, or reject it with a clear reason the member receives by email.
When somebody reports a listing you'll read the report, look at the history behind it and decide whether to hide the listing, warn the member or escalate to the safeguarding lead.
Repeat requests for money, pressure tactics, copied text across towns — moderators are the first to notice. You flag it, we suspend or ban, and the whole network is safer for it.
Step 1
Send us a short message about yourself and any relevant experience — none is required, but volunteering, care, teaching or customer-service backgrounds all help.
Step 2
A 30-minute video call covering confidentiality, escalation, vulnerable adults and what to do when something worries you.
Step 3
You work through a batch of real listings alongside an experienced moderator before any decision is yours alone.
Step 4
Your account is upgraded to moderator, you join the team channel and pick the slots that suit you. Most people do 20 minutes morning and evening.
“You see the same names posting month after month and you realise you're not moderating listings, you're looking after people. It's twenty minutes with a cup of tea and it genuinely matters.”
No. We train you, and nothing goes live or gets rejected on your first day without a second pair of eyes.
No. Rejections and warnings come from the Neighbourly moderation team, never from your personal account.
Every decision is logged and reversible, and an admin reviews appeals. Mistakes are treated as training, not failures.
Some moderators do, but the queue is national and it's usually healthier to review listings from towns where you don't know anyone.
Ready to give it a go?
Open a short support ticket telling us which role you're interested in and roughly how much time you have. We reply to every volunteer within two working days.
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